Balance and billing

Add credits through Stripe with a $15 minimum. Check payment and credit status, and understand saved payment methods, auto top-up, and organization funds.

Open Credits in the console to buy credits through Stripe. Each purchase requires at least $15, in whole US dollars. You manage your personal account; organization administrators manage organization funds.

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Add credits and confirm payment

1. Check the account and select Add credits.
2. Choose **$15 / $50 / $100**, or enter a whole-dollar amount of at least $15.
3. Review Total due and choose an available method in the Stripe payment form.
4. Complete any card verification or payment authorization, then check the transaction status and balance.

Available methods are shown in the Stripe form. Methods requiring a redirect return after authorization. If payment cannot complete inside an app, open the Credits page in a browser.

Payment result	Next step
Successful	Check the transaction record and credited balance
Processing or unclear	Wait for confirmation and refresh the original transaction before paying again
Failed or canceled	Read the message and check the original status before retrying or changing methods

Closing a payment window alone does not establish whether payment succeeded.

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Auto-recharge and balance alerts

To replenish credits automatically, save a payment method, then configure and enable auto top-up. Saving a card and making a one-time payment are separate actions. Saving your first card does not enable auto top-up.

For reminders only, open low-balance notification settings, enter a threshold and email address, and save. A balance alert does not charge you or add credits.

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Organization funds

Organization requests use a shared balance. Members and workspaces do not have separate wallets. Personal and organization balances are separate; personal credits cannot be transferred directly to an organization.

Switching accounts during payment does not change the original order’s account. Return to the account that started the payment to confirm the credit. The currently selected account’s balance alone does not indicate whether that payment succeeded.

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Transactions and payment issues

Use the transaction or billing entry to check amounts, dates, and statuses, and use available invoice options as needed. For request spending, see usage analytics and request logs.

If payment fails, read the reason before retrying or choosing another method. If you paid but the credit is unconfirmed, keep the order details and contact support. Do not send full card numbers or credentials.

Last updated: 2026-10-14